Debt Manager 2000 Debt Settlement Software - Product Information
Overview - Debt Negotiation, Debt Settlement and Debt Management Software Solution
Debt negotiation software for companies
that handle consumer debt settlement must be
integrated, fast, effective and user
friendly in order to handle the demands that
financially troubled consumers bring along with their
debts. Creditor pressures placed on customers require
fast action and effective handling
of customer and creditor relations in order to
comply with creditors' needs and obtain excellent results
for the clients. For even the smallest startup companies,
fully documenting all progressive actions taken to service
clients can only be accomplished with proper integration
of lead tracking, sales, customer service and settlement
tracking. Debt Manager 2000 allows
integration of many aspects of running a debt settlement
agency from first contact with a lead to tracking and
final settlement of the last debt retained by your agency.
By combining all handling of client files, creditor files
and documents into one central database, necessary functions
can be accessed and carried out from one user-friendly
interface. Management of leads, clients and creditors
can be tracked using the built in reporting system, allowing
tracking of important agency functions.
Key Areas of Debt Manager 2000
Lead Management
Debt Manager 2000 integrates lead generation
with deployment and management of those leads to sales,
and allows control of marketing, sales force distribution
and management of the process of converting leads to clients.
Specialized reports allow sales and marketing managers
to track lead status as well as monitor sales actions
and tasks. Debt Manager scans active leads in real time
so that leads can be tracked easily. Lead quality can
be monitored to minimize loss of value from questionable
lead sources.
Leads can be acquired from many
sources, such as web forms, Excel Spreadsheet files,
CSV files or manual entry.
Sales and Sales Management
Debt Manager 2000 will handle many aspects
of sales, including remote offices, from a central location.
Distribution of leads can be controlled by a sales or
marketing Manager who can assign leads with
Debt Manager's user-friendly point-and-click interface.
Sales leads can be tracked in real time
using sales and sales management reports. Sales reps will
enjoy self-management reports that track the progress
of their work, and managers have access to aggregate reports
for monitoring of the steps leading to
a close for all sales reps individually as well as for
the entire sales force.
Documentation Integration and Deployment
Numerous documents used to sign up and
service clients or creditor needs are integrated into
Debt Manager 2000. This means that client service agreements,
powers of attorney, change of address letters, hardship
letters from clients, or many form letters your agency
may use on a daily basis can be created and deployed directly
from within Debt Manager using email, fax or direct printout.
Debt Manager allows you to store scanned documents so that they
are directly accessible from the client files. Files archived
this way can be accessed by many employees simultaneously.
This means for instance, that a customer service rep could
be reviewing documents during a client phone inquiry,
while a negotiator talks to a creditor, accessing the
same scanned documents, and a supervisor or manager could
be examining the same file for errors.
Debt Manager's integrated document deployment will provide your agency with many additional benefits including:
- Sales signups can be completed faster. New clients
can sign up using ACH to commit payments, receive
all paperwork by email or fax.
- Customer service response time to client inquiry
is fast and efficient, since documents needed by the
Customer Service Rep are available electronically.
- Any client disputes can usually be handled in the
same phone call due to instant access to many relevant
documents without having to "send for the case
folder."
- Many form emails or letters used to contact prospective
clients or existing clients are available to be emailed,
faxed or printed.
Integrated Task Management, Email and Calendar
Debt Manager 2000 provides an operating
environment that speeds up many office functions, so that
communications regarding clients, coordination and handling
of sales or customer service can be tracked and controlled
within the same database system. Built-in email, Calendar
and task handling means that employees working with sales
leads or clients files will be able to track their workday,
send and receive vital communication and set appointments
all without leaving the interface. This can increase the
efficiency of the agency simply because so much information
is stored and managed within the central database.
Files an employee is assigned are tracked by the
task management system, and managers can use this same
system to monitor actions by employees.
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